INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

NOTIFYING RACKINGANDPACKING.CO.ZA ABOUT A RETURN
As a consumer you have 14 days after receiving your order in full to notify us in a written format that you wish to send them back to us for a full refund.
In addition, Goods can be returned, for a credit note or an exchange after the 14 days period, up to 30 days.
Goods must be returned, unused, unassembled and in a resalable condition. Racking.com reserves the right to make a deduction for any missing parts, signs of assembly or damage to the product.
Your statutory rights remain unaffected by this policy.
To arrange a return please contact us on 010 448 7661 or write to us: sales@rackingandpacking.co.za
WHERE YOU DO NOT HAVE A RIGHT TO RETURN
There are certain instances where returns cannot be accepted and these are: -

Going over the weight-bearing capacity

  • If the load-bearing capacity of the shelves was ore than the stated capacity the racks cannot be returned.

Paint damage to the racks

      • If there are any damage to the paint on the racks the rack cannot be returned.
COLLECTING & PROCESSING A RETURN
Rackingandpacking.co.za will arrange collection of the goods with one of our couriers and it is the buyers responsibility to be present at time of collection. Should a collection be missed, rackingandpacking.co.za reserves the right to charge for arranging another collection.
Upon receipt of the returned goods, rackingandpacking.co.za will then process the return. Rackingandpacking.co.za will apply a combined restocking and collection fee of 40% of the value of the goods and freight cost as well. If there is damage to products and/or clear evidence of use, then rackingandpacking.co.za reserves the right to make a further deduction to the final returned amount.
RETURN EXCHANGES

In the event of a customer having made an error with their order and require an exchange, rackingandpacking.co.za reserves the right to apply charges for collection, re-delivery and processing the return. rackingandpacking.co.za will require original goods to be returned before replacements are sent out.

REFUNDS

Refunds are processed within 7-14 days of receiving goods

RETURNS POLICY FOR CONSUMERS

In line with law, a consumer is defined as “an individual acting for purposes that are wholly or mainly outside the individual’s trade, business, craft or profession.

RETURNING GOODS TO RACKINGANCPACKING.CO.ZA
Customers have the option to return goods themselves at their own expense and risk. Please contact us to obtain a return number and an address of where the goods need to be sent.
Alternatively, rackingandpacking.co.za can arrange collection of the items to be returned but will apply a charge for doing this. This charge will be taken off the final refund figure.
It is the buyer’s responsibility to be present at the time of collection and rackingandpacking.co.za reserves the right to charge more for collection, should pre-arranged collections be missed.
Rackingandpacking.co.za also asks customers to take photographs of returned parcels and pallets before they are collected to prove the condition of goods before they were handed to the courier.
Delivery charges that were paid by the customer on the original order will only be refunded if the customer returns the goods themselves.
If there is a problem with your goods such as a fault, or the goods being misdescribed or not fit for purpose then Racking.com will meet the costs of return.
INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS